If you are running windows and you need assistance, but your geek is far away; you can use Windows Remote Assistance to allow your geek to connect directly to your computer to diagnose and resolve your issues.

Remote assistance uses Terminal Services technology, allowing a helper to assist you via a remote Terminal Services session. The request is encrypted in a public key and sent using XML. You can use Remote Assistance via Windows Messenger, via saving a file, and via email.

I run Pidgin and not Windows Messenger so I can use the
Since I run Pidgn and not Windows Messenger, so I can not use this option. Also since the people I am helping do not use Outlook or other Microsoft email clients, I have not see the email option used. This leaves the file option which I will cover here. See the References for the other options.

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