If you are running windows and you need assistance, but your geek is far away; you can use Windows Remote Assistance to allow your geek to connect directly to your computer to diagnose and resolve your issues.

Remote assistance uses Terminal Services technology, allowing a helper to assist you via a remote Terminal Services session. The request is encrypted in a public key and sent using XML. You can use Remote Assistance via Windows Messenger, via saving a file, and via email.

I run Pidgin and not Windows Messenger so I can use the
Since I run Pidgn and not Windows Messenger, so I can not use this option. Also since the people I am helping do not use Outlook or other Microsoft email clients, I have not see the email option used. This leaves the file option which I will cover here. See the References for the other options.

Click Start
Click “Help and Support”
Under the “Ask for assistance”, Click “Invite a friend to connect to your computer with Remote Assistance”
Click “Invite someone to help you”
Click “Save Invitation as a file (Advanced)

Remote Assistance

Enter your name in the “From” text box
Set the expiration time
Click “Continue”
Enter and confirm your password
Click “Save Invitation”
Save the file

Now you can email the file with your own email client. Once your geek gets the file and enters the password they can connect to your machine and you will need to authorize them to take control. This should make life easier for diagnosing those “the thing is not working when I click the button” problems.

For Windows 7, see the Reference section below

Step-by-Step Guide to Remote Assistance
Get help with your computer using Windows Remote Assistance

Leave a Reply

You must be logged in to post a comment.